All items are guaranteed to be free from defects for the life of the item. However, Andike CTR jewelry is not responsible for damage to products due to normal wear and tear.• Defective items will be repaired or replaced immediately upon return.• All over-stock returns must have price stickers removed and be in saleable condition. Products must be sorted and packaged securely before shipping. Credit will not be issued for products that are damaged during return shipping as a result of improper packaging.• All over-stock returns are subject to a 10% restocking fee.
• Returns for exchange or returns of defective items will not be subject to this fee.
• Andike CTR jewelry will pay return shipping charge for shipping errors and defects only.
• Sterling silver will tarnish over time and must be cleaned. Tarnish is not a defect. Rings returned because of tarnish are subject to a 10% restocking fee for cleaning purposes.
• Special cases will be considered individually.
• We will make every reasonable effort to cooperate and assist our customers. It is our belief that our success comes as a result of your success.
• Custom order products are not returnable.